Emotional intelligence is a key component of effective management. The ability to know well yourself and your emotions, but also to be aware of the behavior and responses in any situation, is a powerful tool for managing the team.
A leader who is in the modern business world focused solely on achieving own goals, on the other side often is losing the trust of his employees, and motivation of his team is at a low level. In such an environment, often happen fluctuation, absenteeism, resistance and conflicts, while the objectives remain largely unrealized. To create a productive environment, it is necessary that the leader is a good mentor that will help your team to direct their resources in the right direction.
A large number of leaders is based on the erroneous assumption that their colleagues only motivates the desire for success and better earnings. The truth is that we are all different and that we are motivated by different things, so it is primarily important for leaders to think strategically and create such a working environment that fosters motivation of each employee.
In order to manage others, first we must have the ability to control yourselves and your emotions. So-called emotional maturity is one of the most important factors for successful leadership. It allows the leader to establish his control despite the problems and obstacles they encountered and their own insecurity and fear that at some point every leader feels. So, top leaders are calm in every situation regardless of its weight. They are able to withstand the criticism and disapproval of others, and that it is not seen on them, as well as they have to fulfill their tasks, although they do not get recognition. This additional quality of top leaders is not derived from the fact that they are “machines (because they are not) and what does not feel emotions, on the contrary – to lead other people you should sympathize with them, to be emotional. The key of success lies in the proper management of their emotions, and the fact that leaders have a high coefficient of emotional intelligence.
It is interesting to say that there is an evidence that as many as 2/3 of the total consumption of the world population do not control their emotions, but emotions control and rule them. Of course, the top leaders do not belong to the majority population, they certainly know how to rule with their own emotions at any time. It is estimated that today the biggest impact on the entire business in the world have emotions.
In the business world, in most cases, mid-level managers stand out as the persons with the highest coefficient of emotional intelligence. On the other hand, it often happens that someone who considers himself as a leader (just because it is on top of the pyramid of a company or organization) does not have developed emotional intelligence, which is expected in relation to his position.
In the modern business for a good result emotional intelligence is far more important than IQ as well as other skills and abilities. According to our research, 90% of people with high productivity has high emotional intelligence.
Unlike IQ, which is a constant during the life, our emotional intelligence tends to be higher for years, with the necessary practice and understanding of their emotions.
The right way to fully understand their emotions is to spend enough time dealing with and thinking about it and your actions caused by emotions. So, watch your emotions and accept only those that support your position of maturing leaders. In this way you will be able to organize your employees and make the job productive.
How important is this intelligence shows another example – a leader who has no emotional intelligence is not able to effectively direct the needs, desires and expectations of those leads. Leaders who act solely guided by their emotions often cause distrust among team members and can seriously damage business relationships.
Emotional intelligence concerning the management consists of five abilities: self-consciousness, self-management, empathy, relationship management and effective communication.
Self-assessment or self-consciousness
It is defined as the ability to recognize your own emotions, strengths, weaknesses, values and drivers and understand its impact on others.
Without the reflection of ourselves we cannot understand who we are, why we make certain choices, what we are good at and where we are “thin”. To reach our full potential, we need to be convinced of who we are… Just those who deeply understand who they are and what they want to do can thrive.
The ability of self-discipline includes control or redirect emotions that disturb us and adapting to change, and in order that the team is moving in a positive direction.
Leaders cannot afford not to be calm because calm is contagious, as well as panic. Once you take the role of leader, you cannot allow yourself to panic when things become stressful. But there is a lot of such situations. When you stay calm and positive, zou can soberly think and communicate clearly with your team.
Empathy and compassion
Empathy is the ability “to be in someone’s skin,” and to understand how that person feels or why react as he or she reacts in a particular situation. The emotion we feel as a response on suffering is what motivates us to help. The more we connect with others, we will better understand what motivates them or disturb.
Customer relationship management
You cannot nurture close relationships with others if you are distracted. Most of the employees has many personal obligations, family problems, or the establishment and maintenance of healthy and productive relationship is essential sentence for those who want to reach a higher emotional intelligence. You must be able to effectively communicate and manage relationships that need to lead a team in the desired direction.
Studies show that effective communications makes 7% of the words you pronounced a 93 per cent it is your tone and body language. Misunderstanding and lack of communication is usually in the root of problems to most people. If exchange information is not effectively, it can lead to frustration, confusion and bad vibes among employees. Good communication is the key connection between employees and the wider sense of purpose.
Emotional intelligence is a powerful tool “responsible” for achieving the goals, it improves critical business relationships, and build a healthy and productive business environment and organizational culture.
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